Shipping Information

We deliver nationwide across Pakistan through established courier partners. This page explains what happens between placing your order and receiving it.

Order processing

Orders are packed and dispatched within 1 to 2 working days of confirmation. Working days exclude Sundays and public holidays.

Cash on Delivery orders are confirmed by a verification call or WhatsApp message before dispatch. If we cannot reach you after two attempts across two working days, the order is placed on hold and then cancelled.

Bank Transfer orders are dispatched after payment is received and matched — normally the same working day the proof is verified.

Delivery timelines

Counted from dispatch, not from when the order was placed:

Major cities (Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, Hyderabad, Quetta, Gujranwala, Sialkot) — 2 to 4 working days.
Other cities and towns — 3 to 6 working days.
Remote and far-flung areas (including AJK, Gilgit-Baltistan, and interior districts) — 5 to 8 working days.

These are courier estimates, not guarantees. Weather, strikes, and public holidays can extend them. Sale periods and Ramzan or Eid weeks typically add 1 to 2 days.

Shipping charges

Shipping is charged at checkout based on your delivery city. The exact amount is always shown on the checkout summary before you confirm the order — there are no charges added afterwards.

Where a free-shipping threshold or promotion applies, it is applied automatically to the cart total once the qualifying amount is met.

Tracking your order

Once your parcel is handed to the courier, we send a tracking number by SMS or WhatsApp. You can check status any time on our order tracking page using your order number.

Tracking usually starts updating within 24 hours of dispatch. If it shows nothing after 48 hours, contact us and we will chase the courier.

Delivery attempts

The courier attempts delivery up to three times. Please keep the ordering phone number switched on — most failed deliveries are unanswered calls, not missing addresses.

If all attempts fail, the parcel is returned to us. For COD orders we may ask for advance payment before reshipping a previously returned order.

Checking your parcel

You may inspect the outer packaging before paying. If the box is visibly damaged, torn, or opened, refuse the delivery and inform us the same day — this is the cleanest way to resolve damage claims.

Incorrect addresses

Please double-check your address and phone number at checkout. Incomplete addresses are the most common cause of delay. Address changes are possible before dispatch only.

Undelivered or lost parcels

If a parcel is confirmed lost in transit by the courier, we reship at our cost or issue a full refund including shipping — your choice.